Privacy Policy

1. Introduction

Nicole Tran ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, company name, and billing information provided through our inquiry forms.
• Project Information: Details about your project requirements, creative briefs, moodboards, and reference materials.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Cookies: Small data files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Deliver our photography, video, and 3D services
• Process payments and manage bookings
• Communicate about your projects
• Improve our website and services
• Comply with legal obligations

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project files and creative materials are retained according to our standard archival practices unless you request deletion.

5. Confidentiality

We understand the sensitive nature of creative projects. All project details, briefs, and materials shared with us are treated as strictly confidential. We will not share your project information with third parties without your explicit consent. Confidential materials are securely stored and deleted upon project completion or at your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We may use third-party services for payment processing, file storage, and analytics. These services have their own privacy policies, and we encourage you to review them. We only share information necessary for these services to function.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

9. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected]